What time is check in?
Check in is at 3:00 pm
What time is check out?
Check out is at 11:00 am
Do you charge for parking?
Parking is always free for resort guests. For non-hotel guests, we affirm parking for guests that invest $25 at any of those on-property restaurants. Our parking garage can accommodate vehicles up to 7ft. Otherwise, amounts for parking are:
- 0-2 hours$6
- 2-4 hours$8
- 4-8 hours$10
- 8-24 hours$12
- 0-24 hours$15/day
Las Vegas Public Parking is also available and may obtain accessed through flowbirdapp.com.
Do you charge a resort fee?
We do charge a resort fee. The hotel fee arrives to $33.84daily following taxation. The resort fee includes entry to the Citrus Grand Pool Deck, WiFi link across the home, access to the gym, and free self-parking in addition to other conveniences.
Can I check in early?
Early check-in relies on accessibility as soon as 9 am. You will call the front desk to find out if ancient checkup can be obtained. There’s a $15 early approval fee.
Do you provide late check-out?
Late check-out relies on availability. You will call the front desk on the day of check-out to find out if overdue night can be obtained. Charges may apply.
What is the cancellation policy?
Cancellation policy is 24 hours in advance for full refund.
What would be the minimum age for checkup?
The minimum age for checkup is 21.
Are there any smoking rooms?
Smoking rooms are available upon request based on availability.
Do you allow pets?
Service animals are always welcome, however the Downtown Grand does permits non-service puppies in certain areas of the resort.
Do you have free WiFi?
WiFi is included in the hotel fee.
What will be the hours of your Fitness Center?
The gym is available 24 hours each day.
Do you provide transport to the airport?
Downtown Grand doesn’t offer transportation to and from the airport. We advocate using a local business or a rideshare support. The Rideshare pickup is located on 3rd Street.
What Floors Are Your Ice Machines Located?
- Casino Tower – Floors 7, 5, 9, 11, 12, 14, 16, 18
- Grand Tower – Floors 7, 10, 12, 15, 20, 23, 25
- Gallery Tower – All Floors
Am I Able to Reach out to Someone If I Left Something Behind at the Hotel Room?
Yes, please fill this out and we’ll work to find your possessions and obtain back to you ASAP.
#GOODCLEANFUN coverage which summarizes the operational steps required based on directives in the Southern Nevada Health District (SNHD), Centers for Disease Control (CDC) and Nevada Gaming Control Board.
In addition, you’ll discover answers to some of those frequently demand questions down from.
How have cleaning and sanitization procedures been upgraded?
To improve the protection of staff and visitors, we utilize disinfectant products which meet Environmental Protection Agency (EPA) guidelines to be used against germs, bacteria, and other airborne and blood-borne pathogens. We’ve developed our ecological cleaning program and improved our working processes regarding cleaning and soap use. Disinfectants will be used throughout the property from the cleaning of our guest rooms, casino, resort reception, meeting rooms, food & drink outlets, public spaces and back of house areas.
What can guests anticipate when entering Downtown Grand?
Guests arriving in the home will be screened by our internal safety section in a noninvasive manner using FDA approved thermometer guns to guarantee temperatures of 100.4 F or less. The frequency of cleaning and disinfecting by committed staff was developed in most public places using environmentally approved products which are CDC, SNHD or OSHA compliant.
What is the coverage for wearing a mask? Is it optional?
Masks are compulsory in most regions and will be offered upon request.
What steps will workers be needing to ensure the protection of Downtown Grand guests?
Downtown Grand employees will probably be mandated to use approved personal protective equipment (PPE) while working. All workers will attend a compulsory reorientation on new protocols and procedures with an emphasis on social bookmarking, good use of PPE, sanitation and safety standards and suitable reaction to any prospective instances of virus disease on the house. Optional equipment and tools is going to be sanitized prior to, during and after every change or whenever the equipment is moved to some other employee. Regular handwashing with soap and warm water is going to be mandated throughout changes, prior to and after fractures, and some other actions that need extensive guest and personnel interaction.
Are you currently supplying guests with everything to protect themselves and others?
Masks are compulsory in most regions and will be offered upon request. Sanitizer channels and hand packs will be broadly accessible across the Downtown Grand property. All lift and escalator landings will be outfitted with sanitizer channels and distancing signage.
Casino / Slot Machines & Video Poker
How are you executing social distancing from the casino?
Casino Operations will consist of table sport spacing with limitations of 3 players each table, each additional slot machine closed off and seat eliminated, and plexi-barriers in our Players Club booth and casino cage. Guests and employees will be asked to keep six ft of social distancing in most public places. Additionally, we’ve implemented new working procedures for traders and management personnel to make sure a well-sanitized gaming flooring. The processes incorporate using PPE, gloves and mask for masks and staff for guests. Numerous sanitizer channels and distancing signage are inserted into the gaming floor also.
What further cleaning processes can I expect while staying at Downtown Grand?
Our award-winning team clinics strict cleaning and disinfecting protocols, and have executed the following activities:
- Enhanced guest room attendant training
- Our housekeeping staff conducts a cleanup and disinfects your complete area prior to coming, meeting or surpassing CDC guidelines.
- Utilization of electrostatic sprayers
- New technology, such as UV firearms, to enhance cleaning
- To Make Sure your safety and the security of our staff members we Won’t enter busy hotel rooms throughout your stay
- Collateral from the guest rooms including as menus, magazines, etc. have been eliminated and digitized within our in-room TV Entertainment Centers
Special requests for towels, cushions, amenities, etc. can be offered for delivery 24 hours per day.
Are you restricting the amount of folks who are able to remain in the resort?
Upon check out, guest rooms won’t be re-occupied for 24 hours to permit for comprehensive sanitizing. Additionally, every other room on a guest flooring will stay empty, occupancy allowing.
Do you provide a check-in procedure which limits contact?
A non-contact checkup procedure is going to be made accessible to all guests should they favor. Additionally, hotel reception areas include no less than half an hour of distancing designated with signage for queuing, together with plexi-barriers in front desk.
Restaurants / Bars
Which Downtown Grand restaurants have reopened?
What brand new health and security protocols have been used in your restaurants?
The Downtown Grand matches or surpasses guidelines in the FDA Food Code, SNHD Food Regulations, and Nevada Revised Statutes. We follow training guidelines and use coaching aides endorsed by SNHD along with the National Restaurant Association. To cover the present situation, menus are slightly altered to guarantee efficacy and decrease risk. Additionally, socket hours have been adjusted to give downtime for extensive sanitizing and developed personnel training.
Will chairs be restricted in such restaurants?
Food & Beverage outlets in Downtown Grand will function under reduced capacity so as to satisfy safe distancing guidelines. All restaurants and pubs will have seats decreased by a minimum of 50 percent to guarantee six feet of distance in the middle sponsors.
What kinds of health and security protocols are being executed in the pool?
Pool cabanas, lounge chairs and bar chairs in the Citrus Grand Pool Deck will be re-configured to permit for six feet of separation in the middle guests.
Are you restricting the amount of folks who can maintain the pool area at once?
Permitted occupancy may fluctuate based on present social bookmarking procedures.